Services - Provided in the Greater Atlanta Area
On-Site Mac Desktop Support
Technical support is a customer service, not just an equipment repair! It is important for the customer to be comfortable with the service and happy with the result. We do not work hiding in a mysterious closet. We work with the customer in their environment. Not only does this allow the customer to monitor the work being done, but also encourages essential customer feedback during the repair process.
It is also important to work on-site because removing the computer from its install location can change its behavior. Many issues arise from the computer's interaction with its networks, servers, printers or peripherals. Attempting a repair outside of the operating environment often becomes difficult or time consuming, if not impossible!
On-Site Mac Server Support
A Mac server is the keystone to your company's data workflow. Your business depends on it working properly. When you have a problem with your server, you need it fixed and need it fixed right the first time. As certified Apple server technicians with over 40 years experience, we're the only call you need to make. Let us take responsibility for servicing and maintaining YOUR Mac server.
Ongoing and Preventive Service Agreements
Your business depends on its technology. When that technology doesn't work properly, you lose time and money. It's important to know that you have a resource for ensuring your computers work for you, and that resource is Technical Phoenix, LLC. Let us be your outsource IT department and take responsibility for the day to day operation of your computers and network. We offer several ongoing service agreements and proactive maintenance plans to correct and maintain your equipment. Contact us to find out more!
Workflow and Best Practices Development
Let us share what we have learned from working with other companies like yours. For years we have been helping customers streamline their workflow and master their data. We have helped them harness the power in the tools they have to make their jobs easier and their assets safer: Networks. Servers. Font managers. Job Tracking. Backups. Archives. All of these tools have the potential to help your business succeed. We can help you realize that potential.
Budget Consulting
New computer purchases. Old computer replacement. Software upgrades. Support. Repair. There are many costs associated with using computers successfully in your growing business. It is important to be ready for these expenses. With our help, you can plan for the future and take control of your budget. Our experience with businesses like yours can be a great asset when you are planning your spending.
Computer and Accessory Sales
As a technology products reseller, we can provide your Mac business with the tools it needs to thrive. We stay on top of industry trends so we can recommend the best solutions for your business. Let us not only provide you with competitive pricing on hardware and software purchases, but lend our expertise and experience so you are sure to get the right tools for the job!
Corporate Apple Integration
Is your Mac department nested among hundreds of Windows computers at your company? Is your department considering moving to Mac computers? We have extensive experience at providing integration solutions and working with your corporate IT department to find a comfortable and successful solution to using Macs within your organization. We speak your language. We speak their language. Let us be your liaison to the corporate support department.
